Customer service

+34 900 730 011 (toll free)
Monday to Friday from 8.00 a.m. to 2.00 p.m.

New clients

+ 34 951 120 272
Monday to Friday from 9.00 a.m. to 2.00 p.m.

Email

info@evergreen-electrica.com
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    In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, we inform you that the data you provide will be processed by EVERGREEN ELECTRICA SL, with tax identification number B93034064, and registered address at AVENIDA MATÍAS SAENZ DE TEJADA S/N, EDIFICIO FUENGIROLA CENTRO II - ENTREPLANTA OFFICE 5, for the purpose of providing the requested and/or contracted service.The legal basis for the processing of your data is the performance of the service you have requested and/or contracted. The prospective offer of products and services is based on the consent that is requested from you, and the withdrawal of this consent shall under no circumstances affect the execution of the contract.The data provided will be retained for as long as the commercial relationship is maintained, or for the period required to comply with legal obligations. Data will not be disclosed to third parties except where there is a legal obligation to do so.You have the right to obtain confirmation as to whether EVERGREEN ELECTRICA SL is processing your personal data. Accordingly, you have the right to exercise your rights of access, rectification, restriction of processing, data portability, objection to processing, and erasure of your data. You also have the right to lodge a complaint with the relevant Supervisory Authority. Requests must be submitted in writing to the postal address mentioned above or via email at INFO@EVERGREEN-ELECTRICA.COM, and must be accompanied by a copy of your ID document in either case.


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    Frequently Asked Questions (FAQ)

    How to become an Evergreen Eléctrica customer?

    The following documentation is required to generate a new contract:

    • Photo of the last invoice
    • Contact telephone number
    • Email (where you want to receive your digital bills)
    • *IBAN for direct debit
    • Photo both sides of DNI or Passport and NIE/TIE
    • Rental contract (authorising change of ownership) or title deed

    For companies it is also necessary:

    • CIF Document
    • ID of the administrator

    The documentation should be sent by e-mail to clientes@evergreen-electrica.com.

    How is the electricity bill composed?

    The electricity supply bill is made up of several items:

    • Energy costs.
    • The access tariff, which are the regulated costs, which include among others the cost of the transmission and distribution networks, the promotion of renewable energies, the higher cost of production in non-mainland systems, the annual payments to recover the tariff deficit.
    • The fee to the marketer for services rendered.
    • Rental of metering equipment (meter)

    Can I change the contract holder, the payment account or the power of the contract?

    It is possible to modify any information in the contract as long as it is requested by the contract holder.

    Remember that in order to make power modifications it is important that the Electricity Bulletin is less than 20 years old (or a new one will have to be issued).

    How to apply for a change of owner?

    To make a change of ownership you need to send us the following documentation to clientes@evergreen-electrica.com

    ➔ Photo of both sides of the DNI/NIE/TIE or CIF of the previous and the new Owner.

    ➔ Signed Change of Ownership document (sent by us)

    ➔ Rental contract (authorizing change of ownership) or title deed.

    How to apply for a change of power?

    To carry out the change of power, you will need to fill in a form that we will provide you with and you will have to sign (physically or digitally).

    *The change of power is subject to acceptance by the distribution company.

    **It has a variable cost that you will be informed of before the change is made.

    When modifying the power, the contract holder will need to submit the following information:

    ➔ Name, surname and ID card or TIE/NIE + passport

    ➔ CUPS code of the property

    ➔ New power to be contracted

    ➔ Electricity bulletin, only if it is out of date or if the maximum power allowed for the dwelling is exceeded.

     

    Documentation should be sent to customerservice@evergreen-electrica.com

    How many times can the contracted power be modified?

    In accordance with Circular 3/2020, dated January 15, of the National Commission for Markets and Competition, which establishes the methodology for the calculation of electricity transmission and distribution tolls and the resolution of March 18, 2021, which establishes the values of the access tolls to the electricity transmission and distribution networks as of June 1, 2021, and the resolution of June 1, 2021, which establishes the values of the access tolls to the electricity transmission and distribution networks as of June 1, 2021, and the resolution of March 18, 2021, which establishes the values of the access tolls to the electricity transmission and distribution networks as of June 1, 2021. as from June 1, 2021we inform you that: The contracted power may be modified 2 times in order to adapt them to the periods defined in Circular 3/2020. in order to adapt them to the periods defined in the Circular 3/2020 free of charge during the 12-month period starting on June 1, 2021, even though 12 months have not elapsed since the last power modification.In the event that the contracted power exceeds the maximum power contracted by the consumer at the time of the change, the consumer must pay the cost of the connection charges in accordance with the regulations in force.

    No power in your supply?

    If you have checked with your neighbours and you are the only one without power there could be two reasons:

    1. Power exceeded -You have exceeded the contracted power. To do this, you must disconnect the last thing you have plugged in, and lower and raise the differentials of the light switchboard one by one. Energy should be recovered without any problem.
    2. Unpaid Invoice – You must pay your invoice. Send the voucher to gestioncobros@evergreen-electrica.com or by whatsapp to 673 734 269 with your contract number.

    Are your neighbours also without electricity?

    Then it is a General Fault, contact your local distributor for more information about the fault. You can find the contact on your invoice.

    How to file a complaint?

    You should send an e-mail to: clientes@evergreen-electrica.com En, explain the problem and we will get back to you as soon as possible.

    Permanent cessation/disconnection of supply

    To terminate your supply it is necessary that you contact us so that we can provide you with the document of definitive termination of supply.

    Once the document is signed, we will proceed to request the termination to the distributor. *

    *You must take into account that the cessation of supply can only be requested by the contract holder and disconnects the supply meter, with which you will no longer have charges, but when you need to have electricity again you will have to request a new discharge to the distributor, which entails high costs.