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The following documentation is required to generate a new contract:

• Photo of the last invoice
• Contact telephone number
• Email (where you want to receive your digital bills)
• *IBAN for direct debit
• Photo both sides of DNI or Passport and NIE/TIE
• Rental contract (authorising change of ownership) or title deed

For companies it is also necessary:

• CIF Document
• ID of the administrator

The documentation should be sent by e-mail to clientes@evergreen-electrica.com.

The electricity supply bill is made up of several items:

• Energy costs.
• The access tariff, which are the regulated costs, which include among others the cost of the transmission and distribution networks, the promotion of renewable energies, the higher cost of production in non-mainland systems, the annual payments to recover the tariff deficit.
• The fee to the marketer for services rendered.
• Rental of metering equipment (meter)

It is possible to modify any information in the contract as long as it is requested by the contract holder.

Remember that in order to make power modifications it is important that the Electricity Bulletin is less than 20 years old (or a new one will have to be issued).

To make a change of ownership you need to send us the following documentation to clientes@evergreen-electrica.com

➔ Photo of both sides of the DNI/NIE/TIE or CIF of the previous and the new Owner.

➔ Signed Change of Ownership document (sent by us)

➔ Rental contract (authorizing change of ownership) or title deed.

To carry out the change of power, you will need to fill in a form that we will provide you with and you will have to sign (physically or digitally).

*The change of power is subject to acceptance by the distribution company.

**It has a variable cost that you will be informed of before the change is made.

When modifying the power, the contract holder will need to submit the following information:

➔ Name, surname and ID card or TIE/NIE + passport

➔ CUPS code of the property

➔ New power to be contracted

➔ Electricity bulletin, only if it is out of date or if the maximum power allowed for the dwelling is exceeded.

Documentation should be sent to customerservice@evergreen-electrica.com

If you have checked with your neighbours and you are the only one without power there could be two reasons:

1. Power exceeded -You have exceeded the contracted power. To do this, you must disconnect the last thing you have plugged in, and lower and raise the differentials of the light switchboard one by one. Energy should be recovered without any problem.
2. Unpaid Invoice – You must pay your invoice. Send the voucher to gestioncobros@evergreen-electrica.com or by whatsapp to 673 734 269 with your contract number.

Are your neighbours also without electricity?

Then it is a General Fault, contact your local distributor for more information about the fault. You can find the contact on your invoice.

You should send an e-mail to: clientes@evergreen-electrica.com En, explain the problem and we will get back to you as soon as possible.

To terminate your supply it is necessary that you contact us so that we can provide you with the document of definitive termination of supply.

Once the document is signed, we will proceed to request the termination to the distributor. *

*You must take into account that the cessation of supply can only be requested by the contract holder and disconnects the supply meter, with which you will no longer have charges, but when you need to have electricity again you will have to request a new discharge to the distributor, which entails high costs.