Why do we ask for the coordinates?

To make a customised offer on solar panels, we need to know exactly what the customer’s roof is in order to estimate the number of panels and where they would go.

Often the addresses are not exact, which is why we ask for the coordinates.

Don’t worry, here we explain how to do it:

• To do this, we need you to go to Google Maps and search for your home.

If you are on a computer:

• Right click on the area on the map. A tab with information will open. First in the list are the coordinates (latitude and longitude).
• To copy them just click on them.

Mobile phone or tablet:

• Touch and hold your house on the map to place a red marker there. Once the red marker appears you will be able to see the coordinates in the search box.

Please send us the purchased coordinates by email so we can send you a quotation as soon as possible.

Here is a brief description of the steps to follow to activate the surplus compensation:

1. The authorised installer must inform the competent municipal authority about the installation of his panels by submitting the appropriate documentation. (if you have installed your panels with us, don’t worry, this process is automatic).
2. Once the municipal authority receives the documentation, it informs the distribution company of the self-consumption installation.
3. The distributor informs the electricity supplier (Evergreen Eléctrica) of the installation.
4. The distributor requests the modification of the supply, updating the status of self-consumption to the retailer.
5. The distributor generates consumption and surplus bills.
6. The supplier, Evergreen Eléctrica, bills you for the energy consumed (minus the value of the surplus).

*Please note that only variable consumption charges can be offset in surpluses, but you will pay for power and administrative costs. **The value of the surplus cannot be paid in physical money, it can only be deducted from the next bill. ***Surpluses start to be counted once the paperwork has been approved.

From the signing of the contract the time to install the panels is approximately 1 to 2 months. During this time, the purchase of materials is made and the necessary paperwork and technical documentation is carried out.

Work on the house takes 2 to 3 days at the most, depending on the complexity of the installation.

*If for any reason you need to have your installation in a shorter period of time, you can consult us, we will be happy to try to help you.

The installations have the following guarantees:

➔ Equipment and installation are covered by a 2-year warranty.
➔ Warranty of the photovoltaic modules: 12 years.
➔ Panel production warranty: 25 years.
➔ Guarantee of the structure of the photovoltaic installation: 10 years.
➔ Warranty of the photovoltaic inverter: 5 years.

In addition, Bettergy, our installation company, offers a maintenance and monitoring service for the installation. This service is optional, it is not required as a necessary action by the client, but it is recommended in large installations.

As it is connected to the grid, in the event of a power cut, the installation stops working, and therefore stops producing energy.

For this purpose, a Back Up system can be installed at an estimated extra cost of 1000 € + VAT.