What are the new changes?

From June 1, 2021, when the new electricity bill came into force with a change in the fixed term of the bill and the variable term, they will be calculated differently. These are the main keys:

  • The new structure of the electricity tariff affects all consumers (households and companies) covered by the regulated market, Voluntary Price for Small Consumers (PVPC) and those who are in the free market, although in a different way. The first thing will be to be clear in which each user is.
  • It will be based on three time slots. The cheapest period has been established from 12:00 a.m. to 8:00 a.m. and during the weekend and holidays. There will also be the possibility of contracting two powers, whereas before it was only allowed to have one.
  • All the modifications are aimed at enabling users to savebased on their efficiency and to better adjust the contracted power to their consumption schedules.

For more information consult the oficial website BOE

How to sign up?

You can leave us your information on the contact page or by contacting us through:

In the event that you leave us your information on the contact page, an agent will contact you within a short period of between 24h – 48h, always on business days.

What do I need to register?

Residencial

Copy of the DNI, if you DO NOT HAVE: copy of the Passport and NIE

TIE Card

Copy of your last bill

Copy of the contract

 

are you a renter?

We will first need the authorization of the owner of the house.

 

Company

Copy of the CIF

Deed of the Holder

How to make a change of Holder?

Once you have contacted us, we will need the following documents:

Copy of the DNI or CIF of the last and new owner

Document of Change of Owner Tenant / Without Deed.

Deed of Sale.

How to make a power change?

To do this, you must leave us your information on the contact page or by contacting us through:

To make the power change, we will provide you with a form that you must fill out and sign, either physically or digitally.

In the event that you leave us your information on the contact page, an agent will contact you within a short period of between 24h – 48h, always on business days.

What rates can I choose?

There are 3 types of Rates depending on your needs:

Private rate

For those individuals who need a power of up to 15Kw. This rate includes 2 periods of power and 3 periods of energy.

 

Express Rate

Also called the 3.0TD tariff, it is ideal for those individuals and/or companies that need a power of between 15Kw – 451Kw.

It has 3 periods of power and 6 periods of energy.

 

Company Rate

Also called 6.XTD rate, it has 4 options depending on your needs:

  • 6.1TD – Perfect for those businesses that need a voltage between 1Kv – 36Kv.
  • 6.2TD – Groups companies with a voltage between 30Kv – 72Kv.
  • 6.3TD –Ideal for those who require a voltage between 72.5Kv – 145Kv.
  • 6.4TD – Para grandes negocios que necesiten una tensión superior a 145Kv.

They have 6 periods of power and 6 periods of energy.

¿Cuántas veces puedo cambiar la Potencia?

In accordance with Circular 3/2020, of January 15, of the National Markets and Competition Commission, which establishes the methodology for calculating electricity transmission and distribution tolls and the resolution of January 18 March 2021, which establishes the values of the tolls for access to the transmission and distribution networks of electricity to partir del 1 de junio de 2021, we inform you:

You can modify the contracted powers twice in order to adapt them to the periods defined in Circular 3/2020 sin coste alguno durante el periodo de 12 meses a contar desde el 1 de junio de 2021, a pesar de no haber transcurrido 12 meses desde la última modificación de potencia.

En caso de que la potencia contratada supere la máxima de las potencias contratadas por el consumidor en el momento del cambio, el consumidor deberá abonar el coste de los derechos de acometida según la normativa en vigor.

Se me ha cortado la luz

¿Solo a ti?

  1. Potencia Superada – Ha superado la potencia, para ello deberá desconectar lo último que haya enchufado, rearmar el contado y el cuadro de luces.
  2. Factura Impagada – Deberá pagar su factura.

¿A tus vecinos también?

Entonces se trata de una Avería General, contacte con su distribuidora para más información sobre la avería. Puede encontrar su contacto en la factura en el apartado “Averías” en la mitad de la página.

¿Cómo puedo poner una Reclamación?

Deberá enviarle un correo electrónico a: info@evergreen-electrica.com

En dicho correo, explica el problema y les atenderemos en la mayor brevedad posible.

¿Cómo darme de Baja?

You can leave us your information on the contact page or by contacting us through:

In the event that you leave us your information on the contact page, an agent will contact you within a short period of between 24h – 48h, always on business days.

¿Qué necesito para darme de Baja?

Residencial

Fotocopia del DNI

 

¿Eres extranjero?

NIE y Pasaporte

 

Company

CIF + Poder

 

Finalmente deberá rellenar un documento de Cese definitivo de suministro proporcionado previamente por nosotros.