How the electricity bill is calculated

From June 1, 2021, when the new electricity bill came into force with a change in the fixed term of the bill and the variable term, they will be calculated differently. These are the main keys:

  • The new structure of the electricity tariff affects all consumers (households and companies) covered by the regulated market, Voluntary Price for Small Consumers (PVPC) and those who are in the free market, although in a different way. The first thing will be to be clear in which each user is.
  • It will be based on three time slots. The cheapest period has been established from 12:00 a.m. to 8:00 a.m. and during the weekend and holidays. There will also be the possibility of contracting two powers, whereas before it was only allowed to have one.
  • All the modifications are aimed at enabling users to savebased on their efficiency and to better adjust the contracted power to their consumption schedules.

For more information consult the oficial website BOE

How to sign up?

Signing up is very easy and you can do it through different channels:

If you write by email or via the contact form, an agent will contact you within 24-48 h (working days).

What do I need to register?


  • Photo of the last invoice
  • Contact telephone number
  • Email (where you want to receive your digital bills)
  • *IBAN for direct debit (not mandatory)


  • Photo of both sides of the DNI, if you DO NOT HAVE: Passport and NIE/TIE
  • Rental contract (authorising change of ownership) or title deed


  • CIF Photo
  • Deed of the Holder

How to make a change of Holder?

Once you have contacted us, we will need the following documents:

  • Photo of both sides of the DNI/NIE/TIE or CIF of the previous and the new holder.
  • Change of Tenant / No Title Deed (sent by us)
  • Rental contract (authorising change of ownership) or title deed

How to make a power change?

You can leave us your contact details on the contact page and we will get back to you. Or contact us by telephone on 900 730 011 (free phone), or by sending an e-mail to *(with the subject: Power change).

If you contact us by email or via the contact form, an agent will contact you within 24-48 hours (working days).

To carry out the change of power, you will need to fill in a form that we will provide you with and you will have to sign (physically or digitally).

*The change of power is subject to acceptance by the distribution company.

**It has a variable cost that you will be informed of before the change is made.

When modifying the power, the contract holder will need to submit the following information:

  • Name, surname and ID or TIE/NIE + passport
  • CUPS code of the house
  • New power to be contracted
  • Electricity bulletin, only if it is out of date or if the maximum power allowed for the dwelling is exceeded.
  • The estimated time to change the contracted power with Evergreen is between 15 and 20 working days.

What rates can I choose?

There are 3 types of Rates depending on your needs:

Private rate

For those individuals who need a power of up to 15Kw. This rate includes 2 periods of power and 3 periods of energy.


Express Rate

Also called the 3.0TD tariff, it is ideal for those individuals and/or companies that need a power of between 15Kw – 451Kw.

It has 3 periods of power and 6 periods of energy.


Company Rate

Also called 6.XTD rate, it has 4 options depending on your needs:

  • 6.1TD – Perfect for those businesses that need a voltage between 1Kv – 36Kv.
  • 6.2TD – Groups companies with a voltage between 30Kv – 72Kv.
  • 6.3TD –Ideal for those who require a voltage between 72.5Kv – 145Kv.
  • 6.4TD – Para grandes negocios que necesiten una tensión superior a 145Kv.

They have 6 periods of power and 6 periods of energy.

How many times can I change the Power?

In accordance with Circular 3/2020, of January 15, of the National Markets and Competition Commission, which establishes the methodology for calculating electricity transmission and distribution tolls and the resolution of January 18 March 2021, which establishes the values of the tolls for access to the transmission and distribution networks of electricity to from 1 June 2021, we inform you:

You will be able to modify the contracted powers 2 times. with the aim of adapting them to the periods defined in Circular 3/2020 free of charge for a period of 12 months from 1 June 2021, notwithstanding the fact that 12 months have not elapsed since the last power change.

In the event that the contracted power exceeds the maximum power contracted by the consumer at the time of the change, the consumer must pay the cost of the connection charges in accordance with the regulations in force.

My power is out

Just you?

  1. Power exceeded -You have exceeded the power, you must disconnect the last thing you have plugged in, reset the meter and the light box.
  2. Unpaid Invoice – You must pay your invoice.
  3. and send the receipt to or by whatsapp to 673 734 269 with your contract number.

Your neighbours too?

Then it is a General Fault, contact your distributor for more information about the fault. You can find your contact on the invoice in the section “Faults” in the middle of the page.

How can I make a Claim?

You should send an email to:

In this email, explain the problem and we will attend to you as soon as possible.

How do I unsubscribe?

You can leave us your information on the contact page or by contacting us through:

In the event that you leave us your information on the contact page, an agent will contact you within a short period of between 24h – 48h, always on business days.

Permanent cessation of supply

You can leave us your information on the contact page or by contacting us through:

If you leave us your details on the contact page, an agent will contact you within 24h – 48h on working days.

What is needed?


Photo of DNI or NIE/TIE + passport



CIF + Poder


Finalmente deberá rellenar un documento de Cese definitivo de suministro proporcionado previamente por nosotros.